DONT EVER GO THERE!!!!!!!!!!!!

I took my MX-3 in there for a timing belt change and service and it has been an absolute nightmare, i pick the car up tomorrow and im making a formal complaint to the management of Wrights Mazda

I took my car in for the service and belt change (£510) quite happy with that price considering its 5 hours labour to do the cambelt one of my tensioners was squealing so i asked them to take a look at that too.
I got a phone call from mazda later on in the day which i was expecting to say the price of said tensioner ETC. The call began "Mr Smith you might want to sit down"
It turns out my crankshaft pulley had sheared itself into 2 and was siezed onto the crank, the old cambelt was off and the only way to continue was to break the old one off and replace it. The cost of the part was £210 (yes £210!!) and £14 for the bolt (takin' the piss?)
So pissed of as i was i agreed, err yeah, like i had a choice now anyway, so the work was done and i went to pick the car up when i was told too.

CHAPTER 2 (boredom set in yet?)
I spoke to the woman on the service desk and she told me my car wasnt ready, the work has been completed but the engine has developed a noise and she doesnt feel that the vehicle is safe to allow onto the road (OH f***!!!!!!!!!) my first impressions were that they have f*** my crank bearings so im at home in a stupor on autotrader looking for a new car expecting my engine to be ever so slightly toasted!

CHAPTER 3 (nope im not takin' the piss! )
Got a phone call the next morning to say that it wasnt a noise from the engine but my brakes needed re-aligning :twisted: :twisted: :twisted: so i was upset an had no sleep because the stupid b*tch took a guess!!! so they said come pick the car up, i went to get it, engine sounded sweet! REALLY SWEET!! but there was a new noise, my mum and the mechanic couldnt hear it but i KNOW my engine, he had a look an found it to be the timing belt cover rubbing on the cambelt so he said no problem ill reshape it an refit it in the morning, no problem...

CHAPTER 4 (The End is Near)
Got a message today with a bill of 75quid to fix the problem, by now i was extremely pissed so i unleashed hell!! an 75 quid was only the labour!! try 235quid with the tensioner that they reckon needed replacing changed!
So i said f*** it put it back together ill take it away an sort it myself, so they billed me for 127quid labour to put it back together!
By now i was in an insensible rage so mum stepped in, gave them a technical ear bashing and threatened them with watchdog and a complaint to Mazda UK an a phonecall back in under 30seconds said they would waive the labour costs (amazing what threats can do) so for a grand total of 935quid i have everything sorted apart from my brakelines which are corroded (they politely informed me)

They do not disclose any information to you, i was lied to several times and felt fairly cheated, the mechanical work is 110%. but the staff suck, this could have been so much easier. For that price i could have had my KL-ZE and fitted it but i just cant afford the resources to install it right now!

Dont go to hard on me Shaggy, yes you BPT will be faster but jus let it lie right now, im hurtin'

Thats shocking. I think you should still persue the matter though and see what other compensation they may offer. Possible ask for the 'faulty' parts?

ive seen the faulty crank pulley, it was screwed but it was the way they went about it that pissed me off!!

You should put an ad in your local paper. That ought to sort them out

Aint that Slander tho Sean???

You rekkon it'd be possible to do something like that?

Want to Enlighten us?

:lol:

im fairly sure that you can if ur telling the truth, but by the sounds of it i dont really have to blow it outta proportion much do i? im gonna contact mazda uk head office

I'm sure that if you put it as more of a personal experience and if you tell the truth it will be ok.

It might be worth taking it up with their management in a reasonable sort of way, first, before you go to the paper and really piss them off too. If they still refuse to co-operate, then take them to the cleaners, but maybe they'll see reason ...

it would only be slander (as in defamation of character) if it was untrue. if you can prove they are liers then you can have it printed in big black bold print across the front of a national paper if they would let u, the company can do nothing about it.

they cant sue you for telling the truth.

Arty

This is why I will not take my car to a Mazda Dealer or any other dealer for that matter.
You will not get any response from Mazda as they will tell you these garages are franchised dealers and they have no control over them.

i dont take my ride to the local mazda garage as i work with one of the mechanic's girl friend and he finks we aving an affair and really doesnt like me :P

Arty

Bugger him mate!!! shag his bird, then it cuts out all speculation!!! then go to another dealership


:lol::lol:

[quote="Artermis"]i dont take my ride to the local mazda garage as i work with one of the mechanic's girl friend and he finks we aving an affair and really doesnt like me :P

Arty[/quote]

You mite as well shag her since your already a suspect

Here Here duff- glad someone else thinks the same!!!

Ill second that! maybe i should take my car to ur Mazda dealer does she like red sports cars??

Who is this jealous b/friend? If he works in the parts department , i think i know who you mean.

Maybe you should shag him and get your car serviced for free. lol

[quote="EDWUMASTER"]Maybe you should shag him and get your car serviced for free. lol[/quote]

Have a lil respect...